Who We Are

This website is operated by an individual developer under the name HEXCORE. The site is a technical documentation resource providing structured information about software error codes and system failures. The site URL is https://errortutorials.com.

For any privacy-related questions, contact us at the address listed on the Contact page.

What Data We Collect

We collect minimal data. The categories below describe everything that may be collected when you use this site.

Analytics Data (with consent only)

If you accept cookies, we use Google Analytics / Google Search Console to collect anonymous usage data. This includes:

  • Pages visited and time spent on each page
  • Referring website or search engine
  • General geographic region (country / city level — not precise location)
  • Browser type, operating system, and screen resolution
  • Search queries used to find the site (via Search Console)

This data is anonymous and aggregated. We cannot identify you personally from analytics data. If you decline cookies, no analytics data is collected.

Server Logs

Our web hosting provider automatically records standard server access logs. These logs contain your IP address, the page requested, the date and time, and the HTTP response code. These logs are retained for a maximum of 30 days and are used solely for security monitoring and diagnosing server errors. We do not process or analyse them for marketing purposes.

Contact Emails

If you contact us by email, we retain your email address and the contents of your message for as long as necessary to respond and follow up. We do not add you to any mailing list. We do not share your email with third parties.

Cookies

We use one first-party cookie to store your consent decision:

  • hexcore_consent — stores either granted or denied. Expires after 365 days. Set on this domain only. No personal data is encoded in this cookie.

If you accept analytics, Google Analytics sets its own cookies (_ga, _ga_*) on your device. These are third-party cookies governed by Google's Privacy Policy. They expire after 2 years and are used to distinguish unique visitors and sessions.

You can withdraw consent at any time by clearing your browser cookies. The consent banner will reappear on your next visit.

How We Use Your Data

  • To understand which documentation pages are useful and which need improvement
  • To identify search queries that lead visitors to the site, so gaps in coverage can be addressed
  • To monitor for and respond to security incidents via server logs
  • To respond to contact requests

We do not use your data for advertising. We do not sell your data. We do not build user profiles. We do not use your data for any purpose other than those listed above.

Third-Party Services

  • Google Analytics — analytics provider. Data processed under Google's Data Processing Terms. EU data is processed on EU infrastructure under Standard Contractual Clauses where applicable.
  • Google Search Console — search performance monitoring tool. Processes aggregated, anonymised search data only. No personal identifiers.
  • Hosting provider — processes server logs as described above. Acts as a data processor under a data processing agreement.

Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right of access — you may request a copy of any personal data we hold about you
  • Right to erasure — you may request deletion of your personal data
  • Right to object — you may object to processing based on legitimate interests
  • Right to withdraw consent — you may withdraw analytics consent at any time
  • Right to lodge a complaint — you may complain to your local data protection authority

To exercise any of these rights, contact us via the Contact page. We will respond within 30 days.

Data Retention

  • Server logs — 30 days, then automatically purged
  • Analytics data — 14 months (Google Analytics default retention setting)
  • Contact emails — retained until the matter is resolved, then deleted
  • Consent cookie — 365 days from the date of your decision

Changes to This Policy

If this policy changes in a material way, the LAST_UPDATED date at the top of this page will reflect the new date. Continued use of the site after a policy update constitutes acceptance of the revised terms. We will not retroactively apply new data uses to previously collected data.